Aqualung i550c downloads showing all at 21%

Discussion of the macOS applications DiveLogDT and Dive Log Manager
Post Reply
Marty_C
Posts: 10
Joined: Fri Sep 04, 2015 4:56 am

Aqualung i550c downloads showing all at 21%

Post by Marty_C » Tue Nov 17, 2020 6:31 am

I see that all my dives synced from my Aqualung i550c computer downloads show my O2 at 21% where as the computer was set to 34-36% on all of them. My wife's i550c does the same whereas my Scubapro Galileo Sol downloads the proper o2. Is there a fix or setting for this? Thanks.

support
Posts: 722
Joined: Wed Mar 31, 2010 4:35 pm

Re: Aqualung i550c downloads showing all at 21%

Post by support » Tue Nov 17, 2020 9:53 am

Hi,

You shouldn't need to do anything to get the correct gas mix captured during download. So I suspect that we have a problem somewhere that we need to fix. Could you take the following steps:

1) Set up to download your i550c
2) Click the "All Dives" radio button
3) Download the dive computer (you can skip the import part as you'll probably already have all these dives imported).
4) Click on the DiveLogDT -> Preferences menu item
5) Click on the Support tab
6) In the top drop down list choose: Pelagic
7) Click on the "Email to Support" button

If you could also include in that email information about at least one dive (date & time is fine) that used one of each of 34% and 36%.

We'll get things sorted out ASAP.

Thanks,

Greg

Veiveismart
Posts: 3
Joined: Tue Mar 23, 2021 10:35 pm

Re: Aqualung i550c downloads showing all at 21%

Post by Veiveismart » Tue Mar 23, 2021 10:38 pm

you can serch in wiki

Marty_C
Posts: 10
Joined: Fri Sep 04, 2015 4:56 am

Re: Aqualung i550c downloads showing all at 21%

Post by Marty_C » Wed Mar 24, 2021 7:51 am

Greg- sorry about the long delay in responding as I didn't see your response and have not been on the site in a while.

The bigger issue with the 550i computer was that it put me into [a false] deco at the end of a 45' dive for 60 mins. My local dive shop replaced my dive computer with a new one. 8 dives later the same thing happened. Aqualung said they have only seen it a few times and wanted more info. One of the instructors at the shop, who is a technical dive instructor, followed my downloaded profile and said it matched perfectly as if I was diving 21%. They ended up taking my computer back in trade for a different manufacturers computer as I had lost confidence in this model and it didn't appear that Aqualung was stepping up to see/fix the issue.

So it appears that somewhere in their system it was truly working at 21% as downloaded, even though the computer was set for 34% and the logs within the computer even showed 34%.

Bottom line - it pays to use a qualified local dive shop over online sources.
One last note- my local dive shop is Force-E in Boca Raton, FL and they are great as proven out by this past experience.

support
Posts: 722
Joined: Wed Mar 31, 2010 4:35 pm

Re: Aqualung i550c downloads showing all at 21%

Post by support » Thu Mar 25, 2021 9:35 am

Thanks for the follow up. That is certainly an unexpected outcome for this issue. I'm glad that you were able to get a satisfactory resolution for your issue but one would certainly hope that manufacturers would not ship their devices with significant safety related errors.

Thanks again,

Greg

Marty_C
Posts: 10
Joined: Fri Sep 04, 2015 4:56 am

Re: Aqualung i550c downloads showing all at 21%

Post by Marty_C » Thu Mar 25, 2021 10:16 am

I think the problem is a lot bigger than Aqualung thinks. I dive in S FL year round but how many people using this computer dive Nitrox not air, know how to use their computer, have dived during the Pandemic. I hear that Aqualung has seen it a few times and expect they will fix this problem shortly. It must have cost them a fortune in the Suunto computer recall and I am sure they don't want a repeat.

Post Reply