Ratio ix3m Error downloading dives from dive computer

Ratio ix3m Error downloading dives from dive computer

Postby Trevor » Sun Dec 09, 2018 9:16 am

Hi I have perviously been able to download dives from my dive computer (Ratio iX3M reb) now i just get the message "Error downloading dives from dive computer.
Trevor
 
Posts: 2
Joined: Sun Dec 09, 2018 8:59 am

Re: Ratio ix3m Error downloading dives from dive computer

Postby support » Sun Dec 09, 2018 1:11 pm

Hello Trevor,

Perhaps something changed in your configuration. Could you send us the Download logs and we'll take a look?

Inside DiveLogDT, open the Preferences Window found under the main menu. Then to the Support Tab.
In the very top section, select "Ratio" and then click "Email to Support".
That will create an email message with the log files already attached. Then just send the email to us.

Thanks,
Janice
support
 
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Joined: Wed Mar 31, 2010 4:35 pm

Re: Ratio ix3m Error downloading dives from dive computer

Postby Trevor » Mon Dec 10, 2018 3:19 pm

Thx ive sent the file, look forward to hearing from you
Trevor
 
Posts: 2
Joined: Sun Dec 09, 2018 8:59 am


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