Ratio ix3m Error downloading dives from dive computer

[Trevor]

Hi I have perviously been able to download dives from my dive computer (Ratio iX3M reb) now i just get the message "Error downloading dives from dive computer.

[support]

Hello Trevor,

Perhaps something changed in your configuration. Could you send us the Download logs and we'll take a look?

Inside DiveLogDT, open the Preferences Window found under the main menu. Then to the Support Tab.
In the very top section, select "Ratio" and then click "Email to Support".
That will create an email message with the log files already attached. Then just send the email to us.

Thanks,
Janice

[Trevor]

Thx ive sent the file, look forward to hearing from you