Download no longer shows new dives

Download no longer shows new dives

Postby mikew » Wed Mar 29, 2017 3:09 pm

I'm on a dive trip, and have been successfully downloading dives from by Aqua Lung i550. After a few more dives, I tried to download, but nothing was shown in the dive list, even after selecting All Dives.

I dive with a backup D4i, so I tried downloading the dives from there. Once again, no dives showed up with either After Dive # or All Dives selected.

What should I try to get my recent dives downloaded?
mikew
 
Posts: 2
Joined: Wed Mar 29, 2017 4:58 am

Re: Download no longer shows new dives

Postby support » Wed Mar 29, 2017 4:26 pm

Sounds very odd. Can you please email us the Download logs from your latest download attempt of both the i550 and the D4i?

Preferences -> Support
- in the top section select Pelagic and then "Email to Support"; then select Suunto and Email to Support

Thanks,
Janice
support
 
Posts: 530
Joined: Wed Mar 31, 2010 4:35 pm

Re: Download no longer shows new dives

Postby mikew » Thu Mar 30, 2017 7:33 pm

For anyone stumbling across this thread later, I sent the logs to tech support. Janice got back to me with several thoughts, one of which was to reboot the Macintosh. It seemed unlikely, but I gave it a try. I don't know what the root cause of the problem was, but the reboot did fix it.
mikew
 
Posts: 2
Joined: Wed Mar 29, 2017 4:58 am


Return to DiveLogDT/Dive Log Manager

Who is online

Users browsing this forum: No registered users and 1 guest

cron